Refund policy

Return & Refund Policy

Last Updated: September 22, 2026

At CoverPop, customer satisfaction is important to us. We want you to feel confident when shopping with us.

We offer a 30-day return and refund period for eligible purchases.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within 30 days of delivery.
  • The item should be unused and in its original condition.
  • The product should be returned with its original packaging and accessories where applicable.
  • Items should not show unnecessary signs of use, damage, alteration, or wear caused after delivery.

Certain products may be subject to additional return conditions where required by applicable law.

2. Free Returns

CoverPop offers free returns for eligible returns under this policy.

Please contact us before sending an item back. We will provide the appropriate return instructions and, where applicable, the return shipping method.

Customers should not independently ship a return to an address other than the address or return method provided by CoverPop.

3. How to Request a Return

To start a return, please contact:

Email: support@coverpop.online
Phone: +1 (250) 961-6356

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Product name
  • Reason for the return
  • Photos, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For damaged or incorrect products, we may request photographs showing:

  • The product
  • The packaging
  • Any visible damage
  • The shipping label

This information helps us investigate the issue and arrange an appropriate solution.

Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate resolution.

5. Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account can depend on your payment provider, financial institution, and location.

If you have not received your refund after a reasonable processing period, please contact us at:

support@coverpop.online

6. Partial Refunds

Where appropriate, CoverPop may issue a partial refund if an item is returned with missing components, significant signs of use, or damage that is not covered by the applicable return conditions, subject to applicable law.

We will communicate with you before applying any reduction to a refund where required.

7. Exchanges

If you would like to exchange an item, please contact us.

Depending on product availability and the circumstances of your request, we may arrange an exchange or recommend returning the original item and placing a new order.

8. Late or Missing Refunds

If you believe your refund has not arrived:

  1. Check your bank or payment account.
  2. Contact your payment provider if necessary.
  3. Contact CoverPop at support@coverpop.online.

We will be happy to help investigate the status of your refund.

9. Changes to This Policy

CoverPop reserves the right to update this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated revision date.

Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.